COVID 19 Statement -Shipping and Handling
These are times when the “new normal” almost defies description. We are therefore advising our customers and prospective customers about the steps we are taking to protect both our staff, as well as ensuring that your parcels/packages are handled with your continued health in mind.
Our staff generally consists of people who have worked in the health services field; we have a former infectious disease laboratory staff member on board, along with a former Senior VP of a major hospital.
Communicable diseases are nothing new to us. Seen through an electron microscope, all the viruses were ugly. NONE of them looked pleasant.
Long before COVID 19 appeared, we were taking care to ensure that supplies were kept clean, and stored securely.
There are several hand-washing stations available, and we apply our own HAND SANITIZER liberally throughout the day.
We observe social distancing, and work from separated offices.
We have had no reason to use them yet, but we have a supply of N95 (Medical Grade) masks on hand. No unauthorized visitors are permitted. All deliveries are announced and received at a distance.
Most of our supplies arrive by either courier service, and sometimes by Canada Post. We wear plastic gloves to open the packages, which are cut open with scissors. Products are placed on separate warehousing shelves (with continuous air-flow). Most of our products that we receive are enclosed in plastic covers and arrive with inner-packages of 6. Within a case lot (condoms/lubricants).
SHIPPING YOUR PRODUCTS:
Once your products are inside the bubble-envelope, the package is sealed and addressed.
Our envelopes are purchased in bulk, usually stored in groups of 12 within plastic wrapping, with no previous handling by other than our staff. In order to limit risk to our staff members, shipping/mailing orders to customers is now limited to Twice Per Week
Global Supply Chain Disruptions
It’s no secret that the global supply chain has been disrupted due to a number of factors. Suppliers are short-staffed; there are increased container costs; and trucking to destinations from the point of delivery are slower due to a lack of truckers, and other staff shortages.
Check the Canada Post website for delay announcements (weather conditions/or staffing); as we understand it, many employees of Canada Post are off sick due to illness, and many are also laid off due to vaccination policies. Once your products have been shipped from our warehouse, any delay you may encounter is out of our hands and remains the responsibility of the carrier/shipper. As an example, a package shipped from Victoria to Vancouver, B.C. may take up to 10 business days to deliver; an unusual event in the past, but expected during a Covid19 pandemic.
We Appreciate Your Patience
We are no different than any other retail store. We do try to keep our stock current, but sometimes that is not possible. At the moment (November), we are not experiencing shortages of condoms; We ARE experiencing some shortages in various brands of lubricants and personal toys/vibrators/massagers. Sometimes, the color or flavor of the item in your order is not available. In this case, we usually ask if a substitute item will work for you. You will receive a notice of “Back Order” for an item that is not immediately available. Sometimes , it takes a week or so to obtain the product. At other times, the products trickle into our warehouse, and can take up to a month to obtain.
Sometimes, you will miss our messages, particularly if you are using Hotmail, G Mail or any other free platform. Check your “Junk mail” file, since messages with the dreaded word “condom” (Condoms Canada) are considered to be “spam.
RECEIVING YOUR PARCEL:
Depending on the postal service where you live, you could receive your parcels in several ways. Thankfully, most companies and Canada Post no longer asks for your signature for the parcel, and you may ask them to leave your parcel at the door (for home deliveries).
PBW Resources/Condomscanada.com continues to receive online orders during the COVID19 PANDEMIC. Shopping from home continues to be the best option for personal safety. Our COVID 19 Statement recommends that you order enough condoms to last 12 months or more.
The Staff: The PBW Group
Announcements: Twitter (CondomsCanada)